How does the mandatory security deposit (minimum €450 / 4,500 MAD) work?+
The minimum security deposit of €450 (or 4,500 MAD) guarantees compliance with rental conditions. It is handled at vehicle delivery either via credit card pre-authorization (a temporary bank hold with zero funds debited) or in cash with a signed formal receipt. When you return the vehicle in good condition at the end of the trip, the bank hold is immediately released or cash refunded in full.
How does airport pickup work at Fes-Saïss Airport (FEZ)?+
Our agent greets you in the arrivals hall right after baggage claim with a personalized sign. We complete the electronic paperwork in under 3 minutes, inspect the car together in the designated parking area, and you are ready to drive away.
What happens if my flight into Fes is delayed?+
We actively track all flights into Fes-Saïss. If your flight is delayed, our team adjusts your delivery time automatically at zero extra cost, even for late-night arrivals.
What payment methods are accepted at vehicle handover for the rental fee?+
You can pay upon vehicle inspection in Fes via credit/debit card (Visa, MasterCard), cash (Moroccan Dirhams, Euros, USD, GBP), or bank transfer.
Is the second driver free of charge?+
Yes! Unlike multinational rental conglomerates, MY RIDE CAR includes an additional driver completely free of charge on all rental contracts.